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eBay Is Watching Over You


You can find eBay’s Security Center by clicking the Security Center link at
the bottom of most eBay pages or the Services link above the navigation bar.
Trust and Safety’s Security Center page is more than just a link to policies
and information. It also connects you with a groupe of eBay staffer's who
handle complaint , field incoming tips about possible infraction, and dole
out warnings and suspensions. The folks here investigate infractions and
send out e-mails in response to tips. eBay staffers look at complaints on a
case-by-case basis, in the order they receive them. Most complaints they
receive are about these problems:
التجارة الالكترونية


 Shill bidders see the section on “Selling abuses” in this chapter✦

 Feedback issues and abuses see the section on “Feedback abuses” in✦
this chapter


Keep in mind that eBay is a community of people, most of whom have never
met each other. no matter what you buy or sell on Ebay, dont expect Ebay
transactions to be any safer than buying or selling from a complete stranger.
If you go in with this attitude, you won’t be disappointed.

For an up-close online look at eBay’s rules and regulations, click the Policies
link, which is at the bottom of most eBay pages, and then read the User
Agreement. (The agreement is revised regularly, so check it often.)

Another helpful link is the FAQ (frequently asked questions) page for the
User Agreement, which explains the legalese in clearer English. To visit the
FAQ page, go to


If you plan on being an active eBay member, it’s probably worth your while
to opt-in for eBay’s User Agreement update e-mail. Go to your My eBay page
and click the eBay Preferences link in the My Account area. You’ll see your
Notification Preferences. To make a change, click View/Change. At this point,
you’re asked to type your password — this is to protect your security on
eBay. Then you go to the magic page where you can change all your eBay
notification preferences, including the User Agreement update.

Abuses you should report to Trust and Safety


Before you even consider blowing the whistle on someone who (gasp!) gave
you negative feedback by reporting him or her to Trust and Safety, make sure
that what you’re encountering is actually a misuse of eBay. Some behavior
isn’t nice (no argument there), but it also isn’t a violation of eBay rules —
in which case, Ebay cant do much about it. The following sections list the
primary reasons you may start Trust and Safety investigations.